So you have purchased your access to our software but what next? 


Within minutes of your payment being confirmed you will receive 2 emails from us, the first ''Thank you! - Here are your login details'' will contain details of where to log in, how to download and also your download activation key.

The second email will contain your unique log in for your online account.

Because you all have different settings within your email accounts you may need to just check a few folders to locate them both.


You can view the below articles to help you.


I have not received my log in details.

I entered my email address incorrectly
Using a Company email account or your own Domain?


If you still can not locate or need further assistance please just add hello@vanspace3d.com to your contacts list and email us

Your email will generate a confirmation email that will also provide you with a 'Ticket Number' as a reference for your query, it will also give you information on how to check the status of your Ticket (query)

If you do not receive this Ticket Confirmation again check your Spam/Trash folder