When you create a Ticket with us within moments you will receive a confirmation email, if you are new to contacting us you will also receive a second email asking you to set a Password for our Support Portal.

If you do not receive any confirmation

It is very possible that it has gone into your Spam Folder so before anything else, please check there. If you still can not locate you will need to follow the below information. 


Accepting vanspace3d within your Mail Client 


STANDARD EMAIL USERS please ensure to add hello@vanspace3d.com to your 'Safe List' and 'Contacts' within your Mail Client. 


BUSINESS/USING A WORK COMPUTER or OWN DOMAIN you may need to contact your Host to ensure that we are 'White Listed' so that our Emails can travel through your Server.