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Ticket Area

All information about creating a Ticket or checking the status of an existing one.

What is a Ticket?
A ticket is quite simply a request for vanspace3D to answer a query.  However you choose to contact us, a Ticket will be raised with our Support Team and y...
Fri, 25 Sep, 2020 at 5:25 PM
Using the Support Portal to create a Ticket
IMPORTANT INFO - YOUR SUPPORT PORTAL LOG IN IS NOT CONNECTED TO YOUR VANSPACE3D SOFTWARE ACCESS LOG IN DETAILS  You can contact our Support Team in multipl...
Fri, 25 Sep, 2020 at 3:42 PM
Checking the Status of your Ticket
Once you have contacted us by any of the methods we offer you will receive an email confirming that we have received your query.  It will also provide you w...
Fri, 25 Sep, 2020 at 4:12 PM
'Email already Taken' when attempting to register in the Support Portal?
If after attempting to register a Support Portal Log In and you receive this error, it would just be because of one of the following reasons. a. You have c...
Fri, 25 Sep, 2020 at 4:00 PM
Not sure if you already have a Support Portal Log in ?
 This one is an easy one as there is only one way to find out! With the vanspace3D Software you will already have two passwords, one for your Online Browse...
Fri, 25 Sep, 2020 at 4:43 PM
Did not receive confirmation that we have received your Ticket?
When you create a Ticket with us within moments you will receive a confirmation email, if you are new to contacting us you will also receive a second email ...
Fri, 25 Sep, 2020 at 5:04 PM